Management Team

Shem Kakembo

Managing Director

Shem is an experienced banker who joined EFC Uganda from a local commercial bank where he has been the Head of Personal Markets (Retail) and before that Head of Customer Channels at the same Bank where he pioneered digitization and Agent banking. Previously, he was MD at a Microfinance Bank in Rwanda and has also worked with World Vision International as Senior Financial Specialist for Africa. Shem is a Chartered Accountant and a Certified Retail Banker. Shem also holds a B.Com and an MBA in Finance.


Fiona Ssenoga

Chief Internal Auditor

Fiona joins EFC Uganda from Nile Breweries Limited and has over 11Years working experience in Internal Audit across the Globe.  She has previously worked as Internal Audit Manager Uganda, Ag. Internal Audit Manager for East Africa, Internal Controls Manager and ZBB Manager.
She is a qualified Professional Accountant currently pursuing an MBA with Heriot Watt University UK. Holds a BBA from Makerere University, a White Belt certification from ABI University and is a certified Business Strategist from the University of Virginia. Fiona holds membership to the Association of Chartered Certified Accountants UK, Institute of Internal Auditors of Uganda and is a going professional student of the Institute of Certified Public Accountants of Uganda.

Hellen Mukasa

ag. Head of Credit

Dedicated professional with over 15 years’ experience in the financial industry undertaking various credit risk management roles. Worked as a Manager Credit Evaluation, Risk Manager, Home loans, Credit Manager Administration and Team leader in Vehicle and asset Financing, Trade and Agriculture. Fully accredited in credit skills development. Enjoy working in a team-setting but also able to build lasting relationships with customers & key stakeholders. Hellen is a holder of a Master’s in business Administration and management from Uganda Martyrs University, Nkozi. Interested in reading into sports.

Sylvia Stellah Tamale

Head Marketing and Customer Experience

Sylvia Stellah has over 10 years work experience in the financial services industry. She holds a Bachelor of Arts Degree in Management from Bhopal (Barkatullah) University and a Postgraduate Diploma in Financial Management, from India. Prior to joining the EFC team in 2015, Sylvia Stellah worked as a Country Operations Manager for another microfinance institution in Uganda. She has good expertise in the fields of people and process management, distribution and sales generation, and business development gained through the various stages of her career.

Michael Davis Agaba

Head MIS and Analytics

Michael is a seasoned banker with over 12 years experience. Prior to his appointment at EFC, Michael worked with a renowned commercial bank as a PBB Credit Portfolio Manager where he was responsible for a portfolio of over USD 800mn. He champions healthy credit portfolio management to avert potential losses for entities. Michael holds an Executive Master’s Degree in Business Administration from Uganda Martyrs University and is a certified Oracle DBA.

Faisal Kasujja

Chief Information Officer

Faisal is a certified information systems security professional with extensive experience managing project deliverables with quality and efficiency within high-profile organisations. He has the ability to plan resources for user requirements and design functional specifications. Kasujja is proficient in redesigning software deployments to cut operational expenditure license costs. He is an expert in managing IT infrastructure, from design to building.

Shamim Nambuusi

Head Legal & Compliance / Company Secretary

Shamim joins EFC from Tropical Bank where she has been holding a similar role. She has experience of over 9 years in the banking industry. Shamim is an advocate of the High Court of Uganda, a Member of the East African Law Society and the Institute of Chartered Secretaries and Administrators

John Stephen Mugerwa

Finance Manager

Stephen joined EFC in January 2020 as the Finance Lead on the Core Banking Software Implementation Project and later joined the Finance team as the Finance Manager. He has a wealth of practical experience in Accounting, Finance, Risk Management, Project Management, Credit Management, Micro-finance, Banking, Operations and Strategic Leadership spanning over 20 years. Before joining EFC, Stephen worked with FINCA (U) Ltd as a Chief Accountant, Vision Fund Rwanda as Chief Financial Officer, ABC Capital Bank as Finance Manager and Centenary Bank as Principal Accountant. He holds a Master of Science degree in Risk Management and Investments, bachelor’s degree in Business Administration and Management and a Higher Diploma in Management Information Systems.

Edward Senoga

Head of Sales

Edward has worked with EFC since August 2018. He has over 10 years banking experience in Sales and Service. Before joining EFC, Edward worked with two renowned Commercial banks as Personal Financial Consultant, Sales Manager (Direct Sales) and Regional Sales and Service Manager. He was also recognized by staff and management of these two commercial banks as the Best Sales Manager Best Regional Sales and
Service Manager due to his great performance culture, dedication and outstanding leadership skills. Edward is Certified Professional Banker with Uganda Institute of Banking and Financial services and also holds a Bachelor’s degree of Science in Quantitative Economics from Makerere University

Flavia Kizza

Head Distribution

Flavia is an experienced banker with over 12 years’ banking experience. She holds a bachelor’s degree in Tourism from Makerere University and a Master’s degree in Business Administration (Majoring in Business Mgmt.) from Uganda Martyrs University Nkozi. Since joining EFC in 2018, Flavia has served as Manager Enterprise Banking, Portfolio Growth Manager and now joins the Exco Team as Head of Distribution. She has previously worked with a leading microfinance and 2 renowned commercial banks in roles covering client relationship management, credit administration and recovery management.


Sophie Nakazibwe

Chief Risk Officer

Sophie is a seasoned Risk professional with over 10 years’ global experience, with leading international firms, providing risk management oversight, business process engineering, compliance and internal control. Adept in partnering with business and process owners in increasing awareness and understanding of business risks, driving process improvement and enabling business sustainability and transformation. Sophie Joined EFC from a local commercial bank where she had been Risk Manager. Prior to that, she was Head of Financial Crime Control at the same bank where she successfully provided oversight over for the planning and implementation of a robust risk management and fraud investigation framework that reduced fraud losses by over 80%. Sophie holds B.A Social Sciences (Upper Second) from Makerere University and she is pursuing an MBA from Edinburgh Business School.